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FAQ

We Support The Troops
Available for Active Duty, Active Reserves and Military Retirees (and spouses) of the United States Army, Navy, Air Force, Marine Corps, Coast Guard and National Guard. To receive your 10% discount, you must present your current military ID at time of purchase. Offer good on online orders only. Can not be combined with any other offers or promotions. Discount code MILITARY10

Print your order information (via email confirmation) and include it in the box with your putter(s). Write the order number boldly on the outside of the package and secure the address label extremely well (most shipment losses are due to torn labels). Remember you are responsible for shipping costs on the way to the shop. Shipping costs on the way back has be pre-paid and was included in the final payment. Please package your putter carefully using paper or an old headcover that you don’t need back. Another putter packing tip that can save shipping costs is to simply send us the putter head in a small box. We suggest that you insure your putter(s) for an appropriate amount.

Please do not include any headcover that you’d like returned with your order. Please use a cover/packing material that can be discarded. Newspaper with some masking tape works really well. Protect sharp shaft ends that may come in contact with a second putter in the box. Damage caused by careless shipment will be documented and restoration fees may apply. Of course, we will call you first before performing any service that is not included on your order.

We do not save and/or send back grips. When adding length to a putter, a new shaft and grip is required. When shortening, we can cut the existing shaft, but a new grip is required.

Yes, but we only offer black oxide or raw finish as an option

We do not ship putters back to P.O. boxes. All returned putters from the Custom Shop do require an indirect signature and must be shipped to a residence or business.

We do not send shipping labels or boxes to send your putter in when a restoration order is created. When submitting order you have paid for return shipping and must ship the putter to us on your own.

We do not provide photo updates during the restoration in order to provide quicker turn around times.

Change orders will not be accepted after payment is processed and the putter is received in the shop.

We will make every effort to return your putter within 6-7 weeks from receipt in our shop. We will email you confirmation once we have received your putter.

We accept putters in exchange for store credit only.  Please contact us directly to see if you your putter will qualify and for a trade in value.